Rentgrata takes this matter very seriously. By utilizing AI machine learning and content moderation software, Rentgrata analyzes and monitors all messages in real-time. If Rentgrata considers a user's message to be inappropriate, the message will be blocked before the message is sent to the recipient and the sender will receive the following notification:
In addition, all users on Rentgrata have the ability to report other users. If a user is reported, the team at Rentgrata will review details of the report, and will take the appropriate next steps to remove the user or will loop in the onsite team to determine the best course of action. Cases for reported users are typically resolved within 24 hours.
Onsite team members may also report current residents by using Rentgrata Manager. For more information, please see How do I remove or report a resident?
Here is a step-by-step guide to show you how to report a resident user from your Rentgrata Manager dashboard in case you want a user flagged or removed: Report A User.