The move in bonus paid to incoming residents, and the Rentgrata reward(s) paid to the current residents that helped refer them are paid by out by the onsite team of the property. Rentgrata does not make payments of rewards in any way unless you have opted in to our RG Pay program.
The onsite team can pay out rewards earned on Rentgrata using whichever payment method is approved by the Management Company's corporate team. Onsite teams can cut checks, apply rent credits, give away a gift card, etc., and should pay out rewards in the same time period you typically pay out move-in bonus concessions and traditional resident referrals.
After paying out rewards, the onsite team should login to Rentgrata Manager and visit the Rewards tab to mark the residents as rewarded.