When does a prospect or resident not qualify for rewards?

A prospective renter and the current resident(s) that they spoke to on Rentgrata may be marked as ineligible to receive their reward because: 

• The prospective renter was involved with a third party apartment broker or locator. 
• The prospective renter applied to live at the property prior to chatting with a current resident.
• The prospective renter signed a lease or moved into the property prior to chatting with a current resident.  
• The prospective renter did not sign a lease and/or did not move into the community. 
• The prospective renter did not sign a lease that meets the minimum lease term (3, 6, 12 months) as determined by the corporate team. 
• The prospective signed a renewal or a sublet. Only new leases that meet the minimum lease term typically qualify. 
• The prospect and/or resident is not in good financial standing with the community.
• The resident is no longer a current, full-time resident of the community with an active lease. Rewards are typically only offered to current residents. 
• The current resident moved out of the property before the prospective renter had been a resident for 30, 60, or 90 days after their move-in date. The 30, 60, or 90 day move in requirement is typically set by the corporate team at your Management Company.