The Rentgrata team is always happy to help! However, verifying these requests and adding additional users can take up to 24-48 hours. If you already have access to Rentgrata Manager, inviting additional users really is quick and easy.
To invite additional users or to change an existing user's permissions, follow these instructions:
Log on to Rentgrata Manager and click the User button on the left panel to access all Rentgrata Manager users across the management company's portfolio, or click into the property and visit the property's Users tab to see a property's specific user list.
To add a new user, click the plus icon on the top right of the screen, provide their first name, last name, and company email address. Select a role and assign a property (if on the portfolio view), and click Invite. After clicking Invite, the user will receive an invite to Rentgrata Manager from hello@rentgrata.com. The user will need to click the activate button in the email from hello@rentgrata.com, and create a password. They will then be able to login to https://manager.rentgrata.com/ with their company email address and the password that they've created to see detailed information about the property or properties that were assigned to their profile.
If you need additional assistance inviting users to Rentgrata Manager, please reach out to your Rentgrata Customer Success representative or support@rentgrata.com.
Here is a step-by-step guide to add, edit, or Remove a Rentgrata Manager user: Add, Edit or Remove a Rentgrata Manager User.