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Rentgrata Manager Dashboard
Learn how the Rentgrata Manager dashboard works, and the type of information that you can access.
Leads
How leads are provided to the onsite team, and how they work in Rentgrata Manager.
- How do I update open leads? Do I need to do this manually?
- Interactive Guide: Update Leads & Move In
Prospects and Unlocking Prospects
Learn more about your prospects, why some prospects are locked, and how to unlock them.
- What is the Prospects tab? Why are some prospects locked? How do I unlock them?
- Interactive Guide: Unlock A Prospect
Residents
How to learn more about your residents, including inviting them and reporting them.
- Can the onsite team sign up for Rentgrata if they live at the property?
- How do I invite residents to sign up for Rentgrata?
- What if someone signs up that I'm worried about?
- What does an Active or Not Active status mean for residents?
- Interactive Guide: Report a User
Rewards
How to pay them out and how to deactivate them.
- How are rewards paid out? Who takes care of the reward payments?
- When does a prospect or resident not qualify for rewards?
- How do I update reward amounts, payment method, or payout period?
- Interactive Guide: How to Mark a Reward as "Rewarded"
- Interactive Guide: Deactivate Rewards
Conversations
What can you see and learn from conversations on Rentgrata.
- What does the sentiment analysis show me?
- How do I see what my residents and prospects are really saying?
- How do I know residents and prospects are being appropriate on Rentgrata?
Rentgrata Messenger Widget
How does the widget work and what to do to change it, fix it.
- What if something looks wrong with the messenger on our website?
- How do I change the position of messenger on my website?
- Can I hide Messenger from certain pages on my website?
Property Info
What information is pulled into Rentgrata for your property and how to update important information.
- How do I add Google, Yelp, or Facebook review page links to the reward notification emails that I send out to residents?
- How do I update the property's listing information or photos on Rentgrata?
- How do I update the property’s billing information for Rentgrata’s services?
- How do I see how much I pay for Rentgrata’s services each month?
Rentgrata Manager Users
How to add team users to Rentgrata Manager, update their profiles and remove them.
- What do I do if I can’t find my login information? If I’ve forgotten my password?
- Can the Rentgrata team invite Rentgrata Manager users to my account?
- How do I add, edit or remove a Rentgrata Manager user?
- Interactive Guide: Add, Edit or Remove a Rentgrata Manager User